Your company's always-open door.
Iànua answers phone and chat 24/7, welcomes your customers with your company's knowledge and routes them to the right operator when needed.
Why Iànua
One name, four meanings. And you can see them all in the logo.
The door
Ianua, in Latin, is the threshold: the entrance that is always open. Iànua is your company's door that never closes — it answers 24/7, on every channel.
The lighthouse
The tower in the logo is our Lanterna: just as Genoa's lighthouse guides those who arrive, Iànua welcomes every request and points it to the right place.
IA-nua
In Genoese dialect "ià" means "now, already" and "nua" means "new": Iànua is the new AI, the one that actually works. The "I" at the centre, the little door drawing the "n".
The person
Look at it again: a head, a body, a threshold at its feet. Behind the technology there is someone welcoming you. That is the point.
The traditional switchboard does not scale
Companies lose calls, repeat the same answers and make customers wait outside office hours. Every lost contact is one customer fewer.
After hours = lost customer
Whoever calls in the evening, at the weekend or when the lines are busy finds a void — and often does not call back.
Overwhelmed operators
The same questions repeated a thousand times steal time from the people who should be dealing with the things that matter.
No intelligent routing
Requests bounce between offices, messages get lost, the customer tells the same problem three times.
How it works
Four steps, no contact lost.
The customer calls or writes
Phone call or message: Iànua welcomes the customer and introduces itself, on every channel.
Iànua understands and answers
Trained on your content, it recognises the request and gives the right answer.
It solves or collects the details
It closes the request if it can, otherwise it collects all the necessary information.
It hands over to the operator
If a person is needed, it passes the request on with the context already prepared: the customer repeats nothing.
Four channels, one Iànua
Wherever your customer looks for you, they find the same interlocutor: prepared, consistent, always available.
Voice IVR Available
It answers the phone 24/7 with a natural voice, understands the request and transfers to the right person, announcing who is calling and asking whether they accept. The directory manages extensions, nicknames and namesakes; messages are stored and sent to department emails configured in Admin.
Email triage Available
It classifies mail and analyses context, documentary consistency and three-year defensibility with three separate scores, without making accusations. Sending, forwarding and external changes remain separate and subject to authorisation.
Website Available
Each website has a project expert bot: it combines shared company knowledge with only the documents assigned to that site, without mixing other projects.
WhatsApp chat Available
It talks with customers where they already are: appointment confirmations and reminders, quick answers, follow-ups on requests.
Features
A relationship cared for in every detail, improving over time.
Natural voice + chat
It speaks and writes like a person: on the phone with a natural voice configurable even per line, and in chat, with no tone menus.
Context that follows the customer
It moves from one channel to another without losing the thread: a request started on the phone continues in chat, always with the same Iànua.
Company knowledge base
You upload documents and answer simple interviews: it learns services, opening hours, procedures and tone of voice.
Bookings and tickets
It collects requests, sets appointments and opens tickets, delivering them to the competent office.
Integration with your systems
It plugs into your existing CRM and ERP: it does not replace what you have, it makes it communicate.
Request analytics
Every contact is a record — who, when, reason, outcome, transcript. You know what your customers ask.
Two panels, each with its own job
Everything Iànua does is already organised in two web interfaces: one for those who govern, one for those who work.
Ianua Admin Available
The owner's panel: you upload documents and interviews into the knowledge base, manage users, roles and the IVR directory, customise logo and colours, publish the website and keep an eye on conversations and usage.
Operator Panel Available
The desk of those who answer: company chat with Agents, Channels, Colleagues and Groups; tasks, softphone, calendar, notes and a document Repository with folders, sorting, downloads, searchable pinned files and non-destructive cleanup suggestions. Chat retention is minimal: before the evening reset, AI distils only useful decisions and commitments, never secrets.
It knows when to step aside
Iànua does not pretend to know everything. When the request is complex it hands over to a human — without making the customer repeat anything.
- Handover with context: whoever answers already receives who is calling, why, and what has been said.
- No rubber wall: no chatbot loops, no "I didn't understand, please repeat". If a person is needed, there is a person.
- The customer never starts over: the relationship continues from where it was, not from scratch.
Technology that knows when to step aside: this is what sets it apart from a cold chatbot.
Your brand, not ours
You upload your company's logo and colours: Iànua adapts and speaks with your identity, on every channel. The customer sees you, not us.
The right model, chosen by Iànua
With Iànua you don't have to pick which artificial intelligence to use, or change subscription every time a new one comes out. Each request is routed by the platform to the model that fits the task: a short question doesn't consume like a balance-sheet analysis, and shouldn't cost as if it did.
Iànua Magistrale
The most capable. Long analyses, complex decisions, critical review of documents and of work already done by others. Used where being wrong costs more than thinking.
Iànua Esperto
The everyday professional: drafting, correspondence, case handling, ordinary reasoning on real files. It covers most of the work.
Iànua Analitico
Built for volume: comparisons, extractions, reconciliations, checks across many rows. Where method matters more than eloquence.
Iànua Operativo
Repetitive, mechanical tasks at high volume: classification, routing, text transformations. Minimum cost per operation, consistent quality.
Iànua Rapido
Immediate answers in short conversations, where response time matters more than depth: information, confirmations, first contact.
Iànua Esteso
Very long documents and wide context: tender specifications, regulations, collections of files to be read in full before answering.
Iànua sits in between, and that's the point
Iànua is not a window onto an artificial intelligence: it is the layer between your organisation and the models. Everything goes through it, and that changes three things.
It picks the most efficient model
The choice belongs to the agent, which knows the task, not to the user. An assistant left free would almost always use the most powerful — and most expensive — model even to answer "yes". Routing well is what keeps cost under control without lowering quality where it matters.
It applies the rules in one place
Transparency towards users, traceability of answers, human oversight on actions that matter: since everything is routed by Iànua, the rules are applied once and hold across every channel, instead of being repeated in each integration.
It keeps you independent from vendors
When a better model appears, or commercial terms change, we change what sits behind. For you nothing changes: same names, same interfaces, same contract.
Compliance by design
Iànua is born in Europe and for Europe: transparency, privacy and security are part of the project, not added afterwards. This is an informative preview of our approach, not a certified declaration of conformity.
AI Act EU 2024/1689
Transparent use of AI: whoever talks to Iànua knows they are talking to a virtual assistant, with handover to a human operator when needed. Traceability of answers and human oversight are guiding principles of the product.
GDPR EU 2016/679
Privacy by design & by default: client data is isolated, encrypted and minimised from the design stage. Managed sites include basic cookieless analytics: aggregate page views only, with no cookies, stored IP addresses or fingerprints.
NIS2 EU 2022/2555
Zero-trust architecture, access control, event log (audit) and incident management: security measures designed to support companies subject to NIS2 obligations.
Also built in open source
We believe in code you can read: some Iànua components are born as open source projects, with clear licences and contributions welcome.
Ianua Calendar On GitHub
Self-hosted calendar sync hub: Google Calendar and Microsoft 365 in two-way sync on a canonical calendar in PostgreSQL, .ics invitations, webhooks and APIs designed for agents. Permissive licence (Apache-2.0).
Ianua Liste Available Code coming to GitHub
The task manager with the Iànua method: recurring tasks, Urgent, Highlights, points and working-day streaks. Weekends and holidays are neutral pauses; truly clearing the day earns an extra reward — built on top of an open source engine.
Hear it with your own ears
The best demo is a phone call: call us and Iànua itself will answer.